Frequently asked questions
Straight answers, in writing.
Everything you might want to know before enrolling — course access, community, refunds, updates, and prerequisites. If something's missing, contact us and we'll answer directly.
Course access
How do I access my course after purchase?
Your course lives in your ZypheraHub account and is available immediately after purchase, on any modern browser and device. Lessons are self-paced and can be revisited unlimited times.
Is there a deadline to complete the course?
No. There are no deadlines, cohorts, or expiring windows. The course fits around your life, not the other way around.
Can I download the course materials?
All supplementary materials — glossaries, trackers, worksheets, and handbooks — are downloadable and yours to keep. Video and lesson content streams from your account.
Community access
What is the Collector Academy?
The Collector Academy is our private, moderated student community. It includes per-lesson discussion threads, release-watch conversations during major launch windows, and periodic Q&A sessions with the ZypheraHub faculty.
Is community access really included?
Yes. Every course enrollment includes full Collector Academy access at no additional cost. There is no separate community fee or premium tier.
What are the community rules?
The Academy is a study space: no buying, selling, trading, or self-promotion, and civility is enforced by active human moderation. It's designed for thoughtful conversation, not deal-making.
Refunds
What is your refund policy?
We offer a 14-day satisfaction guarantee from the date of purchase. If the course isn't right for you, contact us within 14 days for a full refund. Complete terms are on our refund policy page.
How do I request a refund?
Email our support team via the contact page from the email address on your account. Refunds are processed to the original payment method, typically within 5–10 business days.
Updates
What does “lifetime updates” actually mean?
When we revise a course you own — new lessons, refreshed case-study material, updated downloads — you receive the new version automatically, at no cost, for as long as ZypheraHub operates the platform.
How often is the Masterclass updated?
The Hobbit Allocation Masterclass follows a living release cycle, so its case-study modules are updated as significant milestones occur, with editorial revisions to the core curriculum at least annually.
Prerequisites
Do I need experience to take the Masterclass?
No. Module 1 starts from first principles and assumes only basic familiarity with trading card games. The curriculum is sequenced so newcomers and veterans both find their footing.
Do I need to play the game the course discusses?
Not at all. The course is about collecting and the release ecosystem, not gameplay. Players, collectors, and the simply curious are all well served.
Is any special software required?
Just a modern web browser. Downloadable materials are provided as standard PDFs.
Lifetime access
Do I keep access forever?
Yes. A course purchase is a one-time payment for permanent access to that course, its future updates, and the Collector Academy. We will never convert your purchase into a subscription.
What happens if the platform changes?
If we ever materially change how access works, existing students will be grandfathered or given equivalent access. Downloadable materials are yours regardless — we encourage you to keep local copies.
Still have a question?
We answer every message personally, usually within two business days.